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"Appreciative communication in everyday work"
Price: on request
In stressful and challenging situations, where pressure and dissatisfied customers play a role, it is particularly important to maintain a respectful and appreciative approach to the other person.
In order to successfully conduct a difficult conversation and create a pleasant working atmosphere, it is crucial to listen empathetically, take the needs and concerns of the other party seriously and offer constructive solutions. Through o pen and transparent communication based on mutual respect and understanding, conflicts can be defused and misunderstandings cleared up.
By putting yourself in the other person's shoes, understanding their perspective and responding with empathy, you can help to create a positive and cooperative atmosphere for discussion that enables you to work together to find a solution.
Speaker: Dr. Stephanie Swoboda, business lawyer
Duration: 1.5 hours, followed by open discussion
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In order to successfully conduct a difficult conversation and create a pleasant working atmosphere, it is crucial to listen empathetically, take the needs and concerns of the other party seriously and offer constructive solutions. Through o pen and transparent communication based on mutual respect and understanding, conflicts can be defused and misunderstandings cleared up.
By putting yourself in the other person's shoes, understanding their perspective and responding with empathy, you can help to create a positive and cooperative atmosphere for discussion that enables you to work together to find a solution.
Speaker: Dr. Stephanie Swoboda, business lawyer
Duration: 1.5 hours, followed by open discussion
